Privacy Policy
At Promptier (Ionaught Technologies Pvt Ltd), we are committed to safeguarding your privacy and protecting your personal & customer queue information.
Information We Collect
We collect information necessary to provide real-time queue management, token scheduling, customer check-in, and merchant administration.
- Merchant Account Information: Business name, contact person name, email address, phone number, and physical store details.
- Customer Queue Information: Customer names, mobile phone numbers, and visit/token timestamps collected via check-in forms or merchant entry.
- Technical & Usage Data: IP address, device type, browser information, and interaction logs with check-in pages.
How We Use Information
Information collected is strictly used for legitimate operational purposes:
Queue & Token Services
Issuing digital tokens, sending SMS queue updates, and notifying customers when their turn arrives.
Platform Analytics
Calculating estimated wait times, optimizing peak-hour flow, and providing merchant performance insights.
Customer Queue Data Ownership & Strict Protection
Merchant and customer data is segregated and secured with strict access controls.
Security Standards & Retention
We implement industry-standard encryption in transit (HTTPS/TLS) and at rest. Queue logs and temporary token data are automatically archived or purged according to data retention policies.
Your Privacy Rights & Choices
Users and customers may request access to, correction of, or deletion of their personal records stored on Promptier by contacting our support team.
Questions & Privacy Contact
If you have questions or concerns regarding this Privacy Policy, please reach out to our privacy officer: