Merchant Terms of Service

By registering for a Promptier Merchant account, creating a business profile, or utilizing the Promptier queue management system, QR check-in pages, or customer booking APIs, you agree to be bound by these Merchant Terms of Service ("Agreement").

If you are entering into this Agreement on behalf of a company or legal entity, you represent that you have the authority to bind such entity to these terms. If you do not agree to all terms, you must not access or use Promptier services.

Merchants must provide accurate, current, and complete business information during registration, including business name, category, city, and a valid operating phone number.

• Account credentials and OTP codes must remain confidential to authorized staff only.
• Merchants are responsible for all activities occurring under their staff sub-accounts.
• Promptier reserves the right to verify merchant physical locations and business licenses.

Promptier provides real-time token tracking to optimize customer wait times. Merchants agree to maintain accurate status updates:

Customer phone numbers and check-in details collected via QR codes or self-service check-in pages are strictly confidential.

Promptier endeavors to maintain 99.9% availability for customer QR check-in pages and live merchant queue dashboards. Scheduled maintenance will be communicated via notification banners.

Certain features (e.g. multi-staff access, advanced analytics, SMS notifications) may require an active paid subscription plan. All fees are clearly displayed prior to billing.

Merchants may request account closure at any time through Support. Promptier reserves the right to suspend or terminate access immediately in cases of fraudulent queue activity, customer harassment, or breach of law.