Appointment + Walk-In Queue in One System.
Your booking tool says 10:30 is taken. Your token queue says six people are ahead. Your front desk is stuck in the middle. Promptier is an appointment and queue management system that puts booked customers and walk-ins in one live queue, so everyone sees the same order and the same wait.
The collision
Two systems. One front desk. A collision every hour.
Most clinics, salons and service centres take bookings in one place and manage walk-ins in another: a booking app, a WhatsApp chat or a diary for appointments, and a token machine or register for everyone else. Each system works on its own. The trouble starts when they meet at your counter.
Booking system
Front desk, 10:30
“I booked for 10:30.” “I've been waiting since 10:05.”
Two lists, two orders, one person who has to decide who goes first.Walk-in token queue
Booked and walk-in customers argue over who's next.
The booked customer expects to go in on time. The walk-in has been waiting longer. Neither can see the other's list, so both feel cheated, and your receptionist takes the heat.
Nobody can give an honest wait estimate.
A walk-in is told "about 15 minutes", but the three bookings coming up aren't counted. The estimate is wrong before the customer sits down.
No-shows leave gaps while the lobby is full.
A booked customer doesn't turn up, and the counter sits idle because the walk-in list lives in a different place. The time is lost for good.
Staff juggle two screens, two lists and a diary.
Every arrival means checking the booking tool, then the token register, then deciding. It slows the desk down and makes mistakes easy.
The solution
One queue for everyone who walks through your door.
Promptier is an appointment and queue management system that brings booked customers and walk-ins into the same live queue. Your staff work from one ordered list. Your customers see one position and one wait time on their phone. The collision at the counter disappears.
How Promptier works
Booked or walked in, everyone joins the same line.
Customers take whichever route suits them. Promptier brings both into one queue your team can manage from any phone or laptop.
Book or scan
Customers book ahead from your link, or scan the QR code when they walk in.
One live queue
Booked customers and walk-ins appear together in one dashboard.
See their place
Everyone sees their position and estimated wait on their own phone.
Staff call next
Your team calls the next person from one list, not two.
Notified to come in
Customers are notified on their phone as their turn nears.
The results
What changes when appointments and walk-ins share one queue.
The practical differences your front desk can feel from the first day.
No more "I was here first"
When everyone can see the same queue and their own place in it, there's nothing to argue about at the desk.
Gaps get filled
When a booked customer runs late or doesn't show, the next walk-in is already in the queue, so the counter doesn't sit idle.
Wait times you can trust
Estimates count both bookings and walk-ins, and every entry is timestamped, so you can see real waits and peak hours.
The product
Everything your front desk needs, in one appointment and queue management system.
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Appointments and walk-ins together
Booked customers and walk-ins sit in one dashboard, so your front desk works from a single ordered view instead of a booking tool and a token register.
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Built-in appointment booking system
Customers book from a link you share on WhatsApp, Google or your website. The Pro plan includes 1,000 bookings a month per location.
- ⌗
Walk-in queue management with QR check-in
Walk-ins scan a QR code at the entrance and join from their phone browser. Nothing to install, works on any phone.
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Live position and phone notifications
Everyone sees their place and estimated wait, and is notified on their phone as their turn nears, so they can wait anywhere.
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Separate queues per service, with data
Run a queue for each service or counter, show it on any TV, and review timestamped wait-time data to plan staffing.
Who it's for
Built for businesses that take bookings and walk-ins.
If some customers book and others simply turn up, you already have the collision problem. Promptier fixes it without changing how your customers like to arrive.
Clinics and hospital OPDs
Doctors see booked patients and walk-ins in one list, with each consultation in the right order. See our hospital queue management system.
Salons, spas and barbershops
Regulars book their slot, walk-ins fill the gaps, and every stylist's chair has one clear queue.
Service centres and offices
Pre-booked visits and walk-in enquiries share one counter queue instead of two. See how the QR queue system works.
An appointment and queue management system is one tool that handles both booked appointments and walk-in customers. Instead of keeping a booking calendar and a separate token queue, everyone who is expected or waiting appears in one live list. Staff call the next person from a single view, and customers get one accurate wait time.
Still using a token machine for walk-ins? Promptier replaces it too. Read how a digital token management system works, or start with our queue management guide for small businesses.
Side by side
Two separate systems vs Promptier.
| Booking tool + token queue | Promptier | |
|---|---|---|
| Who's next | Staff compare two lists by hand | ✓One ordered queue |
| Wait-time estimate | Ignores the other list | ✓Counts bookings and walk-ins |
| No-shows | Counter sits idle | ✓Next walk-in already waiting |
| Customer sees position | A slot time or a token number | ✓Live position on their phone |
| Hardware | Token dispenser, paper, servicing | ✓None — existing devices |
| Data | Split across two tools, or none | ✓Every entry timestamped in one place |
FAQ
Questions about appointments and walk-ins.
What is an appointment and queue management system?+
It is one system that handles both booked appointments and walk-in customers. Instead of a booking tool and a separate token queue, everyone who is expected or waiting appears in one live list, so staff call the next person from a single view and customers see one accurate wait time.
How do appointments and walk-ins appear in the queue?+
Booked customers and walk-ins are shown together in one Promptier dashboard for each service. Your front desk sees who is booked, who has walked in and who is next, and calls the next person from that single ordered view instead of checking two systems.
Do customers need an app to book or join the queue?+
No. Customers book or join from a link or by scanning a QR code, and everything runs in the phone's browser. There is nothing to install.
What happens when a booked customer is late or doesn't turn up?+
Because walk-ins are already in the same queue, staff can see the gap straight away and call the next person waiting, instead of leaving a counter or chair idle while a separate booking list is checked.
How much does Promptier cost?+
Promptier is free to start. The Pro plan is ₹499 per month per location and includes 1,000 bookings a month with unlimited queue users. Multi-location businesses can ask for custom Enterprise pricing with unlimited bookings.
How long does it take to set up?+
Most businesses are live the same day. You create your services, share your booking link, print your QR code and open the dashboard on a phone or laptop you already have. There is no hardware to install.
Ready when you are
End the clash between bookings and walk-ins.
See how Promptier puts every appointment and every walk-in into one queue at your counter — without hardware, without a customer app, without changing how people like to arrive.