A token system that's digital, without the dispenser.
Trusted by Indian service businesses, Promptier keeps the token numbering your customers and staff already know — just drop the physical machine. Customers pull a token by scanning a QR code from their phone. Zero hardware cost, zero installation visit, and staff learn it in five minutes.
The problem
The token dispenser is the most fragile thing on your floor.
For most Indian shops, clinics and offices it costs money upfront, needs paper refills and servicing, and when it jams there's no backup. The token idea works — the hardware is the weak point.
Upfront and running cost.
A dispenser is a hardware purchase, plus paper rolls, servicing and eventual replacement — recurring cost for a job software does for free.
Single point of failure.
When the machine jams or dies, the queue collapses with it and there's no fallback until an engineer arrives.
No position, no data.
A paper slip shows a number and nothing else — no live position for the customer, no wait-time record for you.
Customers must reach the machine.
People crowd the dispenser at peak times, and a broken one means someone standing there handing out slips by hand.
The solution
Keep the token. Lose the machine.
Built for the Indian market, Promptier issues the same familiar token number digitally, by QR code, on the devices you already own — so nothing changes for your customers except they never have to reach a dispenser.
How Promptier works
Same token, issued from a phone.
Nothing about the experience changes for your customers — except they never have to walk to a machine.
Scan the QR
Customers scan your QR code instead of walking to a dispenser.
Get a token
The same familiar token number appears in their browser.
Track the queue
They watch the now-serving number and their estimated wait.
Staff call next
Your team calls the next number from a simple dashboard.
Customer served
They're notified when their token is up at the counter.
The results
What changes when the token goes digital.
The practical differences your floor can experience when the dispenser is replaced with Promptier.
No machine to buy or fix
The upfront cost, paper rolls and servicing contract all disappear. The queue runs on devices you already own.
No jam, no downtime
With no physical dispenser, there's nothing to break on a busy morning and no engineer to wait for.
Same numbering, 5-minute learn
Because the token numbers are unchanged, staff pick it up in minutes — they just call the next number from a screen.
The product
Your numbering. Your dashboard. No dispenser.
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Same familiar token numbering
Customers and staff keep the numbering they already know — only the way it's issued changes.
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Zero hardware, zero install
No dispenser, no printer, no engineer visit. Open a URL and you're live on the devices you own.
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Customers pull tokens by QR
A scan from any phone issues the token in the browser — nothing to download, works on every device.
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Every token timestamped
Unlike a paper slip, each token is recorded — giving you wait-time data and a dispute-free audit trail.
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Runs on your existing screens
The now-serving display works on any TV or monitor already on your floor. No new signage hardware.
Side by side
Paper token vs Promptier digital token.
| Paper token machine | Promptier digital token | |
|---|---|---|
| Hardware cost | Dispenser + paper + servicing | ✓None — existing devices |
| Installation | Engineer visit required | ✓Open a URL, live in minutes |
| If it fails | Queue stops, no fallback | ✓No dedicated hardware to fail |
| Customer sees position | Only the number on the slip | ✓Live position + estimated wait |
| Wait-time data | None | ✓Every token timestamped |
| Staff learning curve | Familiar | ✓About 5 minutes — same numbering |
FAQ
Common questions.
Do we lose our token numbering if we go digital?+
No. Promptier keeps the same familiar token numbering your customers and staff already understand. The only change is that the number is issued digitally instead of by a machine.
Is there any hardware to buy or install?+
None. There is no dispenser, no printer, and no installation visit. Promptier runs on the phones, laptops and screens you already own.
How do customers pull a token without the machine?+
Customers scan a QR code with their phone and receive their token in the browser. There is no app to download and it works on any phone.
How long does it take staff to learn?+
About five minutes. The token numbering is the same as before, so staff simply call the next number from a dashboard instead of a machine.
How much does a digital token system cost?+
Promptier is free to start, with the Pro plan at ₹499 per month per location. Because there is no dispenser, paper or servicing, a digital token system usually costs far less than maintaining a physical token machine.
Can a digital token system work without internet on a TV display?+
The queue runs online so the token numbers stay in sync across phones and staff, but the now-serving display works on any existing internet-connected smart TV or monitor — no dedicated signage hardware is needed.
Ready when you are
Replace your token machine — free to start.
Book a free demo and we'll show you the digital token flow running on the devices you already have. Keep your numbering, drop the hardware.