Hospital queue management system that keeps patients moving.
Built for Indian hospitals and clinics, Promptier lets patients scan a QR code to join the OPD queue from their phone and follow their position in real time. Your staff manage every counter from one live dashboard — no token machine, no app, no new hardware.
The problem
The OPD queue is a daily problem you've learned to live with.
Not because it's hard to solve — because no one built the right tool for busy Indian hospitals and clinics.
Patients leave before their turn.
When the waiting area looks full and there's no wait-time information, patients leave — and the follow-up, the revenue and the review go with them.
Reception manages the queue, not patients.
Calling numbers, settling disputes and answering "how much longer?" turns your front desk into a human token machine.
No one knows who's waiting right now.
Not the OPD in-charge, not the administrator. The queue is invisible to everyone who needs to manage it.
Paper tokens cause disputes.
A patient who says their token was skipped can't be verified, and the manual system leaves no record to settle it.
The solution
This is exactly what Promptier was built to solve.
One system, built for the Indian healthcare market, for every patient who arrives, every patient who waits, and every counter that serves them — OPD, consultation, lab and registration in a single view.
How Promptier works
From a crowded OPD to a managed queue.
Promptier gives patients a simple way to join, wait and know when it's their turn — while your staff manage the queue from one place.
Scan the QR
Patients scan your QR code at the entrance or reception.
Join the queue
They enter the queue from the browser — no app download.
Know their position
They see their place and estimated wait on their own phone.
Staff call next
Your team advances the queue from a simple dashboard.
Patient is seen
They're notified when it's their turn at the counter.
The results
What changes when your OPD queue has a system.
The practical differences your team can experience when the queue is managed through Promptier.
Calmer waiting area
When patients can see their position on their phone, they sit and wait comfortably instead of clustering at the desk — a quieter, more orderly reception.
Fewer interruptions
Patients who can see their position ask staff less, so that time goes back to caring for the person in front of them.
Wait-time data you never had
Every entry is timestamped, so average wait time and peak hours go from invisible to measurable — and you can staff against them.
The product
Your staff. Your dashboard. Your OPD queue.
- ◧
Walk-ins and appointments together
OPD walk-in queues and booked appointments in one dashboard, so your front desk works from a single ordered view.
- ⊘
Replace your token machine
A QR-based digital queue takes over from the dispenser — no hardware to buy, no maintenance, no engineer visit.
- ▤
Wait-time data and analytics
Every entry timestamped, so you can measure average patient wait time and export the data audits need.
- ✉
Patient notifications, no app
Patients follow their position and get notified as their turn nears — all from a browser link, nothing to install.
- ◉
Runs on devices you already have
Dashboard on your phones and laptops; TV queue display on any existing screen. Open a URL — no new hardware.
Side by side
Paper token queue vs Promptier.
| Manual / token queue | Promptier | |
|---|---|---|
| Patient sees position | Only a number on a slip | ✓Live position + estimated wait |
| Hardware | Dispenser + paper + servicing | ✓None — existing devices |
| Walk-ins + appointments | Separate systems | ✓One dashboard |
| If the machine fails | Queue stops, no fallback | ✓No hardware to fail |
| Wait-time data | None | ✓Every entry timestamped |
| Patient notifications | Staff call out numbers | ✓Notified on their phone |
FAQ
Questions from hospital administrators.
Do patients need to download an app to join the queue?+
No. Patients scan a QR code and join the queue directly from their phone's browser. There is nothing to install, and it works on any phone.
Does Promptier replace our existing token machine?+
Yes. Promptier replaces physical token dispensers with a QR-based digital queue. There is no hardware to buy or maintain, and no engineer visit required.
Can we manage both OPD walk-ins and appointments?+
Yes. Walk-in queues and appointments are managed together in one dashboard, so your front desk sees a single, ordered view of who is waiting.
Does it work on the screens and devices we already have?+
Yes. The staff dashboard runs on phones and laptops you already own, and the TV queue display works on any existing smart TV or monitor.
How much does a hospital queue management system cost?+
Promptier is free to start, with the Pro plan at ₹499 per month per location. There is no hardware cost because it runs on the devices your hospital already uses, and larger hospital groups can request custom Enterprise pricing.
How long does it take to set up Promptier in a clinic or OPD?+
Most clinics are live the same day. There is no installation visit or hardware to fit — you create your services and counters, print your QR code, and open the dashboard on an existing device.
Ready when you are
Give your patients a better way to wait.
See how Promptier fits your reception and service counters — without hardware, without a patient app, without changing everything at once.