Bank queue management system that replaces the token machine.
Built for Indian banks and NBFCs, Promptier lets customers join by QR code and routes them to the right counter. Branch managers see live counter load across the floor — and there's no token dispenser to break, because Promptier runs on the devices your branch already has.
The problem
Token machines don't tell you what's happening at the counter.
In a busy Indian branch, a dispenser prints a number and stops there. It can't route customers, can't show a manager the load, and when it fails on a Monday morning, the branch stalls.
Wrong queue, wrong counter.
Customers wait in one line for the wrong service, then get sent to another. A number on paper can't route them to cash, loans or enquiry.
No live load at the counter.
The branch manager can't see which counter is overloaded until customers are already frustrated and the lobby is full.
One point of failure.
When the token machine breaks there's no fallback. Operations stop until an engineer arrives.
No audit trail.
Disputes over who was next can't be settled, and there's no wait-time history to plan staffing around.
The solution
This is exactly what Promptier was built to solve.
One system, built for the Indian market, that routes every customer to the right counter, shows managers live branch load, and needs no dedicated hardware to run.
How Promptier works
From a paper token to a routed queue.
Customers pick the service they came for. Promptier does the routing. Your staff keep the floor moving.
Scan the QR
Customers scan at the entrance — no app to install.
Pick a service
Cash, loans or enquiry — routed to the right counter.
See their position
Live position and wait time on their own phone.
Staff call next
Tellers advance their own counter queue.
Manager watches load
Live counter load across the whole floor.
The results
What changes when your branch queue has a system.
The practical differences your floor can experience when the queue is managed through Promptier.
Customers reach the right teller
Service routing sends cash, loans and enquiry customers to the correct counter — fewer re-directs, fewer frustrated customers.
Managers rebalance in time
Real-time counter load lets a branch manager move staff before a line builds up, instead of reacting after it has.
No hardware to fail
With no dispenser to jam or die, a Monday-morning hardware fault never halts the branch again.
The product
Your tellers. Your dashboard. Your branch floor.
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Counter-specific service routing
Customers choose cash, loans or enquiry and are queued for the correct counter — the right customer reaches the right teller, every time.
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Real-time counter load
Branch managers see how many customers wait at each counter, live, and can rebalance staff before a line builds up.
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No hardware failure mode
No dispenser to break. Promptier runs on any existing device, so a hardware fault never halts your branch.
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Multi-branch dashboard
Area and regional managers get unified counter load and wait-time data across every branch in one view.
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Timestamped audit trail
Every queue entry recorded with a timestamp — a dispute-free record of who joined, when, and how long they waited.
Side by side
Token machine vs Promptier.
| Token machine | Promptier | |
|---|---|---|
| Counter routing | A number only — no routing | ✓Cash / loans / enquiry routed |
| Manager load view | None | ✓Live load per counter |
| Hardware | Dispenser + paper + servicing | ✓None — existing devices |
| If it fails | Branch stalls, no fallback | ✓No hardware to fail |
| Multiple branches | Each machine is an island | ✓Unified multi-branch dashboard |
| Audit trail | None | ✓Every entry timestamped |
FAQ
Questions from branch & area managers.
Can Promptier route customers to specific counters?+
Yes. Customers select the service they need — cash, loans, enquiry — and are queued for the right counter, so the right customer reaches the right teller.
What happens if our token machine breaks?+
Promptier has no dedicated hardware to fail. It runs on the phones, laptops and screens you already have, so a broken dispenser never stops your branch again.
Can area or regional managers see multiple branches?+
Yes. A multi-branch dashboard gives area and regional managers real-time counter load and wait-time data across every location in one view.
Do customers need an app?+
No. Customers scan a QR code and join the queue from their phone browser. Nothing to download, works on any phone.
How much does a bank queue management system cost?+
Promptier is free to start, with the Pro plan at ₹499 per month per branch. There is no dispenser or hardware to buy, and bank networks with many branches can request custom Enterprise pricing with a multi-branch dashboard.
Can Promptier handle multiple counters and services in one branch?+
Yes. You can set up separate services such as cash, loans and enquiry, each mapped to its own counter, and Promptier routes every customer to the correct queue while managers watch the load across all counters.
Ready when you are
See Promptier on your branch floor.
Book a free demo and we'll show you counter routing and live load visibility running the way your branch already works.